Delayed processing of documents in India and France

Incident Report for Tradeshift

Resolved

The incident was resolved. Full availability is restored.

Posted Nov 23, 2019 - 10:41 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 23, 2019 - 09:50 PST

Identified

We have identified a problem with the signing of documents for India and France, delaying document dispatching for certain document types in those countries.

We apologize for the inconvenience.

Posted Nov 23, 2019 - 04:20 PST

This incident affected: WebUI ( go.tradeshift.com ), API ( api.tradeshift.com ), and Integration ( FTP/FTPS/SFTP ) ( si.tradeshift.com ).