tag:status.tradeshift.com,2005:/historyTradeshift Status - Incident History2024-03-28T22:23:30-07:00Tradeshifttag:status.tradeshift.com,2005:Incident/203552342024-03-25T16:47:25-07:002024-03-25T16:47:25-07:00Platform instability<p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>16:47</var> PDT</small><br><strong>Resolved</strong> - The incident has been resolved.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>16:23</var> PDT</small><br><strong>Monitoring</strong> - A fix has been deployed and we are monitoring the results. The fix is still under way for sandbox.tradeshift.com deployment.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>16:01</var> PDT</small><br><strong>Update</strong> - We have identified the issue to impact primarily email notifications.</p><p><small>Mar <var data-var='date'>25</var>, <var data-var='time'>15:49</var> PDT</small><br><strong>Identified</strong> - We're investigating a problem with the platform</p>tag:status.tradeshift.com,2005:Incident/200231642024-02-20T13:23:06-08:002024-02-20T13:23:06-08:00Delayed processing of documents<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>13:23</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>19:36</var> PST</small><br><strong>Monitoring</strong> - The issue has been identified and multiple fixes applied. Minor problems might still appear for the next 2-4 hours.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>11:30</var> PST</small><br><strong>Investigating</strong> - We are investigating delays on document processing. <br /><br />We apologize for the inconvenience.</p>tag:status.tradeshift.com,2005:Incident/203009872024-02-20T12:30:00-08:002024-03-19T05:56:11-07:00Web interface unavailable<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>12:30</var> PST</small><br><strong>Resolved</strong> - The Tradeshift web interface was unavailable for 10 minutes.</p>tag:status.tradeshift.com,2005:Incident/198926142024-02-02T04:04:54-08:002024-02-02T04:04:54-08:00Brief performance degradation<p><small>Feb <var data-var='date'> 2</var>, <var data-var='time'>04:04</var> PST</small><br><strong>Resolved</strong> - Users on the platform experienced a brief period of performance degradation that resulted in diminished performance and potential timeout errors. We have identified the underlying cause and have teams actively working on a permanent solution.</p>tag:status.tradeshift.com,2005:Incident/197107352024-01-15T02:45:47-08:002024-01-15T02:45:48-08:00Tradeshift Platform user interface is unavailable for certain users<p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>02:45</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>02:38</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jan <var data-var='date'>15</var>, <var data-var='time'>02:26</var> PST</small><br><strong>Investigating</strong> - We are currently investigating the issue.</p>tag:status.tradeshift.com,2005:Incident/194365172023-12-14T05:00:35-08:002023-12-14T05:00:35-08:00Delay in sending emails<p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>05:00</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>04:02</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Dec <var data-var='date'>14</var>, <var data-var='time'>01:52</var> PST</small><br><strong>Investigating</strong> - We are currently experiencing a delay in sending a large volume of outbound emails, we are working to correct this shortly.</p>tag:status.tradeshift.com,2005:Incident/193763422023-12-09T04:53:56-08:002023-12-09T04:53:56-08:00Planned Maintenance<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>04:53</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>01:49</var> PST</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>23:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 8</var>, <var data-var='time'>05:19</var> PST</small><br><strong>Scheduled</strong> - Tradeshift will be undergoing a brief period of planned maintenance at the listed time. No action is necessary on your part.</p>tag:status.tradeshift.com,2005:Incident/192672132023-12-01T19:25:29-08:002023-12-01T19:25:30-08:00Planned Maintenance<p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>19:25</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>18:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>14:02</var> PST</small><br><strong>Scheduled</strong> - Tradeshift will be undergoing a brief period of planned maintenance at the listed time. No action is necessary on your part.</p>tag:status.tradeshift.com,2005:Incident/192117912023-11-24T16:58:35-08:002023-11-24T16:58:35-08:00Planned Maintenance<p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>16:58</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>16:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>24</var>, <var data-var='time'>10:19</var> PST</small><br><strong>Scheduled</strong> - Tradeshift will be undergoing a brief period of planned maintenance at the listed time. No action is necessary on your part.</p>tag:status.tradeshift.com,2005:Incident/192069032023-11-23T17:51:03-08:002023-11-23T17:51:15-08:00Platform unavailable<p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>17:51</var> PST</small><br><strong>Resolved</strong> - A fix has been implemented. This incident has been resolved.</p><p><small>Nov <var data-var='date'>23</var>, <var data-var='time'>17:14</var> PST</small><br><strong>Investigating</strong> - We are currently fixing this issue asap.</p>tag:status.tradeshift.com,2005:Incident/191488732023-11-17T17:03:27-08:002023-11-17T17:03:27-08:00Planned Maintenance<p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>17:03</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>16:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>17</var>, <var data-var='time'>04:10</var> PST</small><br><strong>Scheduled</strong> - Tradeshift will be undergoing a brief period of planned maintenance at the listed time. No action is necessary on your part.</p>tag:status.tradeshift.com,2005:Incident/191296952023-11-16T21:37:10-08:002023-11-16T21:37:10-08:00Delayed processing of documents<p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>21:37</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>08:49</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Nov <var data-var='date'>16</var>, <var data-var='time'>05:52</var> PST</small><br><strong>Update</strong> - There will be limited availability to the platform for up to 1 hour due to emergency maintenance. Emergency maintenance starts at 14:00 UTC.</p><p><small>Nov <var data-var='date'>15</var>, <var data-var='time'>10:15</var> PST</small><br><strong>Investigating</strong> - We are investigating delays on document processing.<br /><br />We apologize for the inconvenience.</p>tag:status.tradeshift.com,2005:Incident/190545902023-11-08T04:34:44-08:002023-11-08T04:34:44-08:00Delayed processing of documents<p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>04:34</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Nov <var data-var='date'> 8</var>, <var data-var='time'>00:46</var> PST</small><br><strong>Investigating</strong> - We are investigating delays on document processing. <br /><br />We apologize for the inconvenience.</p>tag:status.tradeshift.com,2005:Incident/190177752023-11-04T02:31:01-07:002023-11-04T02:31:01-07:00Planned Maintenance<p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>02:31</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>00:30</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>00:23</var> PDT</small><br><strong>Scheduled</strong> - Tradeshift will be undergoing a brief period of planned maintenance at the listed time. No action is necessary on your part.</p>tag:status.tradeshift.com,2005:Incident/190146032023-11-03T19:01:32-07:002023-11-03T19:01:32-07:00Planned Maintenance<p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>19:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>17:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>15:12</var> PDT</small><br><strong>Scheduled</strong> - Tradeshift will be undergoing a brief period of planned maintenance at the listed time. No action is necessary on your part.</p>tag:status.tradeshift.com,2005:Incident/186881242023-10-05T15:41:12-07:002023-10-05T15:41:12-07:00Insight Center reports are not up-to-date<p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>15:41</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'> 5</var>, <var data-var='time'>05:58</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Oct <var data-var='date'> 4</var>, <var data-var='time'>05:39</var> PDT</small><br><strong>Investigating</strong> - We're investigating an issue with Insight Center failing to update with the latest data. This can mean intermittently missing data in certain columns, or that reports fail to generate any data at all within 24 hours of the incident starting.</p>tag:status.tradeshift.com,2005:Incident/181417652023-08-14T12:27:49-07:002023-08-14T12:27:49-07:00Integration issue - duplicate receipt messages<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>12:27</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>07:17</var> PDT</small><br><strong>Monitoring</strong> - Due to an issue with Babelway some customers are experiencing duplicate receipt messages in their ERP systems.</p>tag:status.tradeshift.com,2005:Incident/180843172023-08-08T04:35:42-07:002023-08-08T04:35:42-07:00Platform unavailable<p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>04:35</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 8</var>, <var data-var='time'>04:24</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating an issue with the platform</p>tag:status.tradeshift.com,2005:Incident/180731332023-08-07T06:34:44-07:002023-08-07T06:34:44-07:00Delayed processing of documents<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>06:34</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>05:36</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>01:55</var> PDT</small><br><strong>Investigating</strong> - We are investigating delays on document processing. <br /><br />We apologize for the inconvenience.</p>tag:status.tradeshift.com,2005:Incident/179654872023-07-27T03:20:11-07:002023-07-27T03:20:11-07:00Company logo and banner uploads not working<p><small>Jul <var data-var='date'>27</var>, <var data-var='time'>03:20</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>05:54</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and we are working on a fix.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>04:15</var> PDT</small><br><strong>Investigating</strong> - Uploading a company logo, banner and other media in sandbox.tradeshift.com no longer works.<br />We are investigating the issue.</p>tag:status.tradeshift.com,2005:Incident/179641402023-07-26T03:57:31-07:002023-07-26T03:57:31-07:00Support ticketing system unavailable<p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>03:57</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>03:04</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jul <var data-var='date'>26</var>, <var data-var='time'>02:51</var> PDT</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.tradeshift.com,2005:Incident/178516882023-07-14T18:54:18-07:002023-07-14T18:54:18-07:00Planned Maintenance<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>18:54</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>17:02</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>17:00</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.tradeshift.com,2005:Incident/178568362023-07-14T17:02:22-07:002023-07-14T17:02:22-07:00Planned Maintenance<p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>17:02</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>16:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jul <var data-var='date'>14</var>, <var data-var='time'>11:50</var> PDT</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.tradeshift.com,2005:Incident/176397262023-06-23T04:24:56-07:002023-06-23T04:24:56-07:00Degraded performance<p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>04:24</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>23</var>, <var data-var='time'>00:03</var> PDT</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jun <var data-var='date'>22</var>, <var data-var='time'>02:36</var> PDT</small><br><strong>Update</strong> - The fix implemented yesterday addressed the significant performance issue. However, we continue to investigate the need for additional optimization measures.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>09:57</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>05:47</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Jun <var data-var='date'>21</var>, <var data-var='time'>01:22</var> PDT</small><br><strong>Investigating</strong> - We are investigating performance problems with the platform</p>tag:status.tradeshift.com,2005:Incident/175984162023-06-16T19:01:11-07:002023-06-16T19:01:11-07:00Planned Maintenance<p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>19:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>16:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jun <var data-var='date'>16</var>, <var data-var='time'>15:55</var> PDT</small><br><strong>Scheduled</strong> - Tradeshift will be undergoing a brief period of planned maintenance at the listed time. No action is necessary on your part.</p>